Our Policies

Our work schedule is usually set well in advance. If you must reschedule our
appointment or if there are delays that will not let us complete the work
planned, please give us as much notice as possible (we ask for 24 hours
minimum). We will then reschedule for the next open time. If we arrive on-site
and are unable to proceed, charges may be added for the time lost.

There may be occasion when a part critical for an installation has been
backordered by the manufacturer or has not been received in a timely fashion.
Should that happen and we are unable to continue, we will contact you as
soon as we know of the delay. We will then schedule a return visit at the next
open time.

Manufacturer warranties tend to vary based on the manufacturer itself and the
type of product used. Depending on the amount of time a product has been in
use, we may be required to return it to an authorized service center for repair.
In some situations we may be able to arrange for an advanced replacement of
a particular item, but we are at the mercy of the manufacturer or distributor of
the product. Be assured that we will do all we can to have a faulty piece of
equipment taken care of in the shortest time possible.

Our programming services are based on the overall system design and
accepted proposal. If something within the scope of the accepted proposal
needs adjustment, we will happily take care of it. As a way of making changes
or adjustments quickly, we do ask that specific issues or problems be
mentioned. "My remote doesn't work" is very vague compared to "my cable
company changed their lineup and now my channel icon for Comedy Central
doesn't work".

We are happy to do work outside of the scope of a job proposal, but there are
certain procedures we must adhere to.

In the event of changes to an existing proposal, we may ask that a change order
be approved prior to the work being accomplished. Depending on the size of a
project, this may be anything from a verbal acknowledgement to a written
document outlining all changes and the cost differences involved. In most cases,
change order documents will require an acceptance signature. Change Orders
are due upon receipt.

In many cases we special-order product based on an accepted proposal and are
unable to return the item without paying hefty restocking fees. In some cases we
are unable to return certain products at all. Please keep this in mind when
selecting color finishes, etc., as any costs associated with such changes must,
unfortunately, be passed back to the customer.

New work generally involves the addition of something not previously included in
an accepted proposal. This could be something as simple as adding another
network jack or wiring an additional room. If you have thoughts on increasing the
size of the project, please let us know and we'll be more than happy to add it to
the proposal.

Adding features to your automation system that were not in the original proposal
will be considered an add-on, and priced based on the work involved. If you have
any thoughts as to adding a feature to the Crestron system, just ask! We'll be
happy to see what the possibilities are.

Our ability to provide services at the rates we offer depends greatly on the payment
schedules in our proposals being followed. For that reason we reserve the right to
stop work in any situation where payment is not up to date, including Change
Orders. Legal action to collect amounts due will be our last recourse, but we will
charge interest on overdue amounts.

We try to be as flexible as possible with payment terms when preparing a proposal. If
there are special concerns, please let us know in advance and we will provide any
options available.

Good word-of-mouth is great for advertising, and we appreciate when our customers
suggest our services to their friends, family and co-workers. You may have noticed
that we have a Customer Comments page on the site, where we will be adding
comments as we receive them. We'd appreciate your comments, too. Just forward
them to us along with an okay to use them for print or on the site and we'll do the
rest!

The best way to show the quality of our work is to have potential client see the actual
job site. Obviously, you don't want strangers in your home, so the next best thing we
can do is offer photographs of the work for them to view. Please be assured that we
never put any identifying information with images.

There may be times when we ask if your project can be used for advertising, industry-
related publications or possibly entered into industry-related "Best Of" category
awards. We will discuss all the details with you at that time.